Clockless support
Email hello@clockless.com.au — we reply within one business day, Sydney time.
Getting started
- Subscribe through Microsoft Marketplace, then open the activation link and sign in with your Microsoft 365 work account.
- Approve access once. Whoever looks after your Microsoft 365 (often your IT provider) clicks Approve on the welcome page. We can do it with you on a short screen share.
- Send your staff notice and record its date in Settings. Collection starts 14 days later.
- Choose the sending mailbox and recipients in Settings. We then limit sending to that one mailbox.
- Your first weekly report arrives on the Monday after collection starts.
Common questions
Why does someone show as Away when they're working?
Teams shows Away after about 5 minutes without keyboard or mouse activity, or when the computer is locked. Phone-only use can show as Offline.
Why are message, call and meeting counts missing?
Microsoft publishes them 2–3 days late. If they never appear, a Microsoft 365 administrator needs to untick "Conceal user, group, and site names in all reports" (Microsoft 365 admin center › Settings › Org settings › Services › Reports).
Staff in more than one state?
In Settings, list each person outside your main state under "Staff in other states" (for example alex@yourfirm.com.au=WA). They get their own state's public holidays.
How do I stop tracking someone?
Add their email to "Don't track" in Settings.
What languages does it support?
The app and reports are in English. Staff names in any language, including Chinese, display correctly.
How do I cancel?
In Microsoft 365 admin center › Billing › Your products. Your data is deleted 30 days after cancellation.
Where is my data?
Microsoft Azure, Australia East. See Clockless privacy.